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HUMAN RESOURCES >
CAREER OPPORTUNITIES > GUEST SERVICES ASSISTANT
Guest Services Assistant
The Human Resources Department announces the
position of Guest Services Assistant reporting to the
Guest Services Coordinator. This position is located at the University’s Island
Sports Center (ISC).
Responsibilities include: primarily responsible for assisting
the Guest Services Coordinator in providing quality service to patrons of the ISC
complex and administrative assistance to other ISC personnel; performs general
duties of Guest Services Associates including positively representing the
university and ISC to all guests and staff, greeting visitors on site and attending to
their needs; providing enrollment and programming services to guests and
clients; sending faxes, sorting mail and; assisting personnel of the sports
center; assisting with marketing, sales and promotional activities; operating
point-of-sale/cash register, handling cash/purchase transactions and fulfilling
ISC cash control policies; assists in the hiring process of new Guest Services
Associates for the Island Sports Center; assists in training new Guest Services
Associates; oversees birthday parties held at the ISC, including confirming
party information, ordering cakes and party supplies, and coordinating
party-related matters with the host; serve as a primary Manager-On-Duty during
evenings and weekends (rotating responsibility shared with other ISC
personnel); assist with cash control policies relating to Guest Services
Associates; ensure all pre-recorded messages regarding the ISC facility are
current and up-to-date; assist with updating the ISC social media accounts;
assist with updating the ISC website; work with RMU Athletic Department
regarding hockey games that are held at the ISC; and perform any and all
relevant duties of the position.
High School education or equivalent required.
Two years of customer service related experience preferred.
Commitment to providing outstanding attention and service to ISC guests and clients.
Willingness to cross-train in other areas of the sports facility.
Ability to run and balance a cash register.
Ability to work evenings, weekends and holidays.
Detail and accuracy oriented for record-keeping and data entry.
Ability to multi-task and work independently.
Internal Application Deadline: September 3, 2015
External Application Deadline: Until Position Is Filled
Starting Date: As Soon As Possible