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Human Resources
Main Campus
Revere Center
Upper Level
412-397-6270 phone
412-397-2555 fax

Operations Center Technician II
The Human Resources Department announces the position of Operations Center Technician II reporting to the Manager, Office Operations, in the Facilities Management Department.


Responsibilities include: monitor and administration of building air quality/temperatures HVAC (building automation), fire safety/alarm systems, card and key access control; utilize building DDC to monitor/maintain building conditions, respond to alarms on computerized building systems; dispatch or communicate alarm information to initiate proper response; assist HVAC mechanics when requesting DDC monitoring information; make adjustments to system operations and/or work closely with personnel to address issues; process door closure requests and maintain card access closure schedules; maintain key cut software assignments; interface with personnel or vendors to address systems issues; primary contact point to receive requests and distribute maintenance supplies for work orders; ensure maintenance supply is assigned to appropriate work order number; purchase maintenance supplies used by facilities maintenance staff - current stock for inventory store or supplies used for projects performed; maintain and update inventory store to keep stock items to par levels, which includes counting items for verification of stock on hand with the micromain system stock on hand and reconciliations; prepare and generate routine written reports; ensure information, including labor hours, materials, description of work performed, is accurate for entry in the work order system for orders requested to be closed; communicate with and assist outside service companies; prepare service outage announcements and distribute; provide clerical duties for Operations Center related activities; compile, copy and distribute maintenance and construction announcements; provide emergency response activities in accordance with policies; monitor and maintain Operations Center written policies/procedures; distribute and maintain log of keys/access cards issued to outside vendors; input Signage Request for Venus 1500 software; and perform any and all relevant duties of the position.
Minimum Qualifications:
  • High school diploma or GED required; Associate’s Degree/Technical School preferred.
  • Building Automation Direct Digital Control software experience required; work experience in facilities building operations/building automation required.
  • Proficiency with Microsoft Office software packages, specifically Excel and Word; willingness to develop additional computer skills; excellent data entry and graphing skills required.
  • Work Order Management (Micromain) software preferred.
  • Building key and card access software experience preferred.
  • Experience as a dispatcher with excellent customer service and/or exposure to engineering/maintenance functions is preferred.
  • Must be able to: work under pressure, prioritize multiple job requirements, demonstrate ability to act independently and use sound judgment, and respond to emergency situations calmly and quickly.
  • Must have excellent verbal and written communication skills, pay close attention to detail and ensure accuracy of work; and the physical dexterity and visual acuity to operate a personal computer.
  • 24/7 coverage/support to calls - The Operations Center may operate 24 hours a day, 365 days a year.  Operations Center Technicians are required to work any shift as needed.
  • Responsible for attending or completing required safety and similar training to maintain current knowledge with procedures.
Internal Application Deadline:  January 17, 2014
External Application Deadline:  Until Position Is Filled
Starting Date:  As Soon As Possible